Reference

What Our Legal Terms Mean for You

wedebos operates under a clear set of legal terms designed to protect your account and outline how we handle your data — availability depends on local law and eligible regions in Indonesia.

Account Rights & ObligationsData Handling PolicyDANA, OVO, GoPay Transaction TermsJurisdiction-Dependent AccessContact & Dispute Paths
wedebos What Our Legal Terms Mean for You
DATA & SECURITY

How We Protect Your Account and Data

Data We Collect and Why

We collect account registration details, wallet identifiers for DANA, OVO, and GoPay, and transaction records. This data is used solely to operate your account and process your requests.

Cookie and Session Policy

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Account Security Practices

Each account login is protected by OTP verification sent to your registered number. Never share your OTP with anyone — our support team will never ask for it through chat or email.

Retention and Deletion Requests

We retain account and transaction records for as long as required by our operating policies. To request deletion or a full export of your data, contact our support team with your registered account details.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Team online

Live Chat Support

Reach our Indonesia support team through the live chat icon on any page. We handle account questions, legal clarifications, and wallet verification queries around the clock.

Email for Formal Requests

For written legal queries — data access requests, account closure, or policy disputes — email us directly. We aim to respond to formal submissions within a reasonable timeframe.

Account Dashboard

Your account dashboard is where you manage wallet links for DANA, OVO, and GoPay, review transaction history, and submit account-related requests without needing to contact support.

Common Questions About Our Legal Terms

These answers cover the legal questions we hear most from our account holders in Indonesia — from how your data is stored to what happens when you want to close your account.

Access depends on local law in your region. We recommend checking whether using this platform is permitted in your area before creating or continuing to use an account.

We store your registration details, linked wallet identifiers for DANA, OVO, or GoPay, and a record of your transactions. This data is used only to operate your account and is not sold to third parties.

Send a formal data request through live chat or email using your registered account details. We will compile your account and transaction records and deliver them through a secure channel.

Yes. Contact our support team and request a formal account closure. We will confirm the closure and outline which data we are required to retain and which can be deleted under our retention policy.

When your account is closed, all linked wallet connections — including DANA, OVO, and GoPay — are removed from our system. Any pending withdrawal must be completed before closure is finalised.

We notify registered account holders through their confirmed contact channel when a material policy update occurs. Continuing to use the platform after that notification means you accept the updated terms.