Reference

What You Agree To When You Use wedebos

These terms cover how your account works, how we handle your transactions via DANA, OVO, and GoPay, and what both sides are responsible for. Access to our services depends on local law and is available only where permitted in your region.

Account holder rulesDANA, OVO, GoPay transaction termsEligibility by regionAccount suspension conditionsHow to contact us about your terms
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wedebos What You Agree To When You Use wedebos
REACH OUR TEAM

How to Ask Questions About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email for written correspondence, or via our social channels for quick questions. Players in Jakarta and Bandar Lampung have found live chat the fastest route for account and payment queries.

Live Chat Available around the clock inside your account dashboard. Ask about terms, transactions, or account access — our team responds in real time.
Email Support Send a written query about these terms to our support address. We reply as quickly as we can, usually within the same business cycle.
Social Channels Follow our official accounts for policy update announcements and quick guidance. Use direct message for short account or terms questions.
ACCOUNT AND DATA SECURITY

How We Protect Your Account Under These Terms

Security is built into how these terms operate, not added as an afterthought. We outline our data handling, account verification, and retention practices clearly so you know exactly where your information goes and how long we hold it.

Data Handling

We collect only what is needed to run your account and process payments through DANA, OVO, and GoPay. Your personal data is never sold to third parties.

Account Security

Login sessions are protected with OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact live chat to freeze the account immediately.

Data Retention

We retain account records for as long as required by applicable local law in Indonesia. You may request a summary of your stored data by contacting our support team.

Requesting Changes

To update personal details, correct account information, or request data removal where local law permits, submit a written request via email support and we will process it promptly.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work, what your rights are, and how to act on them. If your question is not covered here, live chat is open around the clock.

Yes. Every transaction you make through DANA, OVO, or GoPay falls under these terms alongside the payment provider's own conditions. Both sets of terms apply at the same time.

We will notify you via your registered account when we update the terms. Continuing to use your account after the update is published counts as acceptance of the revised version.

Yes, where local law in Indonesia permits this right. Send a written request through email support and our team will provide a summary of stored data tied to your account.

Providing false registration details, attempting to access another person's account, or behaviour that violates these terms may result in a temporary or permanent account suspension at our discretion.

Access to our services depends on local law and is available only where permitted in your region. These terms apply to eligible accounts where the service operates in accordance with local regulations.

Submit a written request through our email support channel. Include your registered account details and the correction needed. Our team will process verified updates as quickly as possible.

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