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How wedebos Handles Your Personal Information

When you open an account with wedebos and use DANA, OVO, or GoPay to fund your wallet, you share data with us.

Account Data ProtectedDANA · OVO · GoPay Transactions CoveredAvailable Where Local Law PermitsNo Data Sold to Third Parties

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What Data We Collect and Why We Use It

wedebos Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

wedebos collects the information you provide when you register — your name, contact details, and the e-wallet identifiers linked to DANA, OVO, or GoPay deposits. When you move funds, our system logs the transaction reference, amount, and timestamp so our finance team can match and verify

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every transfer against your account wallet. We also collect device and session data — such as your browser type, IP address, and login timestamps — to detect unusual access patterns and protect your account from unauthorised entry. Cookies and similar trackers are used to keep your
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session active and to remember your lobby preferences; you can adjust cookie settings in your browser without losing account access. We do not sell, rent, or trade your personal data to advertising networks. Data shared with payment processors like DANA, OVO, and GoPay is limited to
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what those services require to complete your transaction. Players in Jakarta and Bandar Lampung access the same account protections as all other supported regions. Your data is processed only where local law and eligible-region rules permit us to operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete information, reach out through any of the channels below. Our Indonesia support team handles privacy requests alongside general account help — response times vary by channel, so pick whichever fits how you work.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption across every connection between your device and our servers, so data moving during DANA, OVO, or GoPay transactions is protected in transit. Account records are stored on access-controlled infrastructure — only authorised personnel with a verified operational need can query your data. We keep your account data for as long as your account is active and for the period required by applicable financial and anti-fraud obligations after closure. You may request a copy of the personal data we hold or ask us to correct inaccurate records by contacting our support team directly through live chat or email.

SSL Encryption in Transit

Every data exchange — including your e-wallet deposit confirmations via DANA, OVO, or GoPay — is encrypted end-to-end so nothing travels in plain text between your device and our servers.

Access-Controlled Storage

Account records sit behind role-based access controls. Staff can only query your data when their operational role and a verified business reason both permit it — no open internal access.

Retention and Deletion Policy

We hold your data while your account is active. After closure, retention follows applicable financial compliance periods. Once those periods expire, records are deleted or anonymised from our systems.

Your Right to Review and Correct

You can ask us at any time to show you the data tied to your account, correct a detail that is wrong, or walk through what we store for your DANA, OVO, or GoPay wallet history.

Your Privacy Questions Answered

These are the questions we hear most often about how wedebos handles account data, payment records, and your rights as someone who uses our platform in Indonesia. If your question is not covered here, contact support directly.

We collect your name, contact details, and the e-wallet identifiers you register with — typically your DANA, OVO, or GoPay account reference — along with device and session information used for security checks.

Only the data those payment processors need to complete your transaction is shared. We do not give them your full account profile, browsing history, or any data beyond what the transfer itself requires.

Records are kept while your account is active. After you close it, we retain data only for the period that applicable financial and anti-fraud obligations require, then delete or anonymise the records.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your records and respond with what we hold within a reasonable timeframe.

Reach support through live chat or the help centre email. Specify whether you want a correction or deletion, and include enough account detail — such as your registered contact or e-wallet reference — to identify your record.

We use cookies to keep your session active and remember lobby settings. You can adjust or block cookies in your browser settings. Doing so will not remove your account but may affect how the platform displays on your device.

How wedebos Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Account Data

Your Privacy Questions Answered

01 What personal data does wedebos collect when I open an account?

02 Does wedebos share my data with DANA, OVO, or GoPay?

03 How long does wedebos keep my account and payment records?

04 Can I request a copy of the data wedebos holds on me?

05 How do I ask wedebos to correct or delete my personal data?

06 Does wedebos use cookies and can I turn them off?

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